If you receive suspicious emails requesting you to provide or update personal information, or to take any action related to your accounts, you might be facing scam and phishing emails.
Please do not respond to these emails, open attachments or click on embedded links.
The sender/company’s name and email address don’t match
They use fancy words like “official” to claim legitimacy
Unsolicited requests for personal information
Alarming messages and threats of account closure
Promises of money for little or no effort
Deals that sound too good to be true
Charitable donation requests after a reported disaster
Bad grammar and misspelling
HOW TO AVOID IT?
Always check email senders’ addresses. If it seems suspicious, don’t reply or open any attachments, as they may contain malware.
Never share or disclose passwords, 3D Secure Code, bank account numbers, your Audi Online or Bank Audi mobile app User ID and Password , card PINs, or other private information by email.
Be careful when clicking on links in emails, especially when you have requests for personal information.
If you are unsure whether an email request is legitimate, verify by contacting the sender directly.
Remember that Bank Audi will never:
Call or email you to ask for your 3D Secure Code, your Audi Online or Bank Audi mobile app User ID and Password or for your credit or debit card information (such as your PIN Code, CVV, expiry date, etc.).
Send someone over to collect your credit or debit cards or even cash.
Ask you to authorize wire transfers to a new account.
Ask you to carry out “test” transactions online.
Send you an email with a link to a website that asks you to enter your Audi Online User ID and Password or your account will be locked or disabled. Therefore, never click on embedded links or open attachments from unknown resources as they may carry malware.
Ask you to email or text debit/credit card or personal information.