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COVID-19
Our branches were kept open despite the lockdown and social distancing
measures. Our engagement towards our community, as per health
authority guidelines, was adopted to maintain staff health and safety,
minimise risks, and ensure business continuity to our clients. At times,
most employees had to work from home, with provided teleworking
solutions that allowed secure remote access to the Bank’s systems. To
mitigate cyber risks, security best practices based on INTERPOL and
US-CERT were shared with all employees with a view to protecting data
integrity and confidentiality.
When at work, keeping staff alert and aware was of paramount
importance. A bank-wide campaign was launched across several touch
points to raise awareness on the virus and on how to prevent its spread.
Naturally, all the Bank’s premises and branches were geared with
necessary sanitisation and protection tools, and constantly disinfected.
While our clients started to seek alternative delivery channels, Bank
Audi made sure to staff up its Contact Center 24/7 and was the only
institution offering a variety of contact options from WhatsApp chat,
email, and chatbot services on Facebook messenger. The number of daily
calls and messages peaked at 12,000 calls a day from the usual 3,000
daily calls. Nevertheless, the efficient measures implemented proved to
be adequate to make sure daily operations are running smoothly, and
client needs are answered at all times, working around governmental
curfews, while taking all safety measures.
Using our “Bank Audi Community” Facebook group, we shared articles,
updates and useful links on COVID-19. It gave our employees the
chance to consult various professionals through 10 live sessions with
experts on family medicine, immunity-boosting diets, psychological
and physical wellbeing, mental health or psychosocial issues. Special
medical sessions were also provided on more specialised points such as
pregnancy, newborn–related concerns… Family coaching, environmental
prevention and live cooking sessions were added on-demand. Articles
on “Essential Tips for Working from Home” and “Tips to Stay Healthy
during Lockdown” were featured in our monthly e-newsletter.
In our relentless effort with respect to COVID-19 prevention and
supporting our frontline healthcare workers and institutions, we
contributed in the telethon fundraising campaign for the Hariri Hospital,
the Red Cross and the Civil Defense. By the same token, we donated
locally produced ventilators to seven other renowned hospitals across
the country to help in their efforts and fill their gap in equipment needs.
The Power of Lifestyle Medicine Conference held at Notre-Dame
University (NDU) – Louaize’s Faculty of Nursing and Health Sciences.
Aimed at providing insights on lifestyle medicine and exploring the
possibilities of implementing it among healthcare practitioners, the
conference covered several topics, namely motivational interviewing,
clinicians in the kitchen, and healthy relationships.
Empowering the Medical Industry in Lebanon, the Lebanese
Medical Students’ International Committee (LeMSIC) is an independent,
student-run, non-political, non-governmental and non-profit
organisation. It is a full National Member Organisation (NMO) of the
International Federation of Medical Students’ Associations (IFMSA).
LAMA is an accrediting and academic training non-profit organisation
that gives Lebanese medical students and graduates the opportunity
to improve their learning practice experience through the participation
of U.S. clinical rotations at various teaching hospitals throughout the
United States.
Doctors Syndicate Conference in Tripoli organises the 44th annual
Pan-Arab International Medical Congress – Building a Safer Healthcare
System.
Supporting Doctors – The first Beirut Annual International
Rhinology symposium and fess dissection workshop was held at
AUB. This international conference, organised by the department
of Otorhinolaryngology – Head and Neck Surgery at AUBMC, was
endorsed by the American Rhinologic Society (mother specialty society),
in collaboration with the World Allergy Congress and a number of
regional societies mainly from the GCC area.
The workshop was the first of this scale with regards to the level of
international involvement and commitment in the GCC and the rest of
the Arab world.
Roads for Life – Advanced Trauma Care for Nurses (ATCN)
and Stop the Bleed – 68 registered nurses were trained in ATCN at 29
different hospitals from 14 different regions in Lebanon.
Additionally, with the assistance of the Stop the Bleed kits, over 1,000
civilians in public and private sector institutions benefited from trainings
on bleeding control.
Playing Music to Save Kids’ Hearts – Heartbeat’s annual concerts have
funded lifesaving surgery for more than 2,000 affected children since
inception in 2005.
WONCA Conference
The Lebanese Society of Family Medicine, under the patronage of the
East Mediterranean Regional (EMR) council of the World Organisation
of Family Medicine (WONCA), launched the WONCA-EMR 2019
conference which was held for the first time in Beirut.
The Family Medicine departments at the American University of Beirut,
as well as at Saint Joseph and Balamand Universities, contributed to the
scientific program.
The Lebanese Order of Nurses Wants your Trust
In celebration of International Nurses Day on 12 May 2019, the
Lebanese Order of Nurses launched a new campaign under the theme
“We Trust You”.
It aimed to raise awareness on the nursing profession and on the
Order itself, hoping to build the public’s trust in the Lebanese nursing
workforce, and to help the profession feel more recognised. Founded
in 2002 to protect the rights of nurses, the Order of Nurses is the
official body representing the profession in Lebanon; all nurses must be
registered in order to practice.
Featuring NGOs
In support of the Lebanese Food Bank’s mission and its “Just Help”
campaign, we invited our colleagues to donate food at the NGO’s online
food collection to help vulnerable families.
Through our social media channels, we featured various NGOs such as
Kafaat, Lebanese Food Bank, Tamanna, arcenciel, Digital Opportunity
Trust (DOT), Mission de Vie, Centre Mar Semaan, Equal, Orphanage
Welfare Society of Saida, Société de St. Vincent de Paul, UN Women,
UN Global Compact, Openminds, Ecoserv, Injaz Lebanon, St. Vincent
de Paul, SHE min Lebnan, Assabil Association, Roads for Life, and the
Children’s Cancer Centre of Lebanon, in an effort to shed more light on
their contributions to society around an assortment of causes.
“A Peace of Liberty” exhibition organised by The Gebran Tueni
Foundation where a selected group of Lebanon’s finest painters,
photographers and sculptors participated to foster the true spirit of
“Liberty” and bring forward a rich and creative space in support of
Beirut’s youth. The fundraising, aimed at developing the Gebran Tueni
Public School which integrates students with special needs.
Beirut Chants
Supporting Beirut Chants to Spread Holiday Cheer
The prevailing situation did not discourage the Beirut Chants organisers
who were determined to bring back the festive spirit. Founded in 2008, the music festival has become a seasonal celebration focusing on
classical repertoires and spreading a message of peace and hope within
the community.
Cedar Tree
“Draw Me a Cedar Tree” exhibition organised by Green Cedar
Lebanon, with the participation of more than 50 well-known artists
where eash artist created, shaped or drew the cedar tree in their own
creative way, and the works were displayed at Banque Du Liban premises.
The exhibition was attended by environment lovers, art collectors, as
well as foreign representatives, and key media people.
This initiative aimed at fundraising for a one thousand cedar tree forest
in the 10,000 sqm land allocated in Kfarzebian, Faraya.
The disclosed information is relevant for the period ending 2020