Breakthrough ATM solution from NCR will help Bank Audi transform Retail Banking and deliver omni-channel experiences
(NYSE: NCR), a global leader in omni-channel solutions, has announced that Bank Audi, Lebanon’s leading financial institution, will be the first bank in the Middle East and Africa region to introduce NCR’s most innovative NCR SelfServTM 80 Series
, a new family of ATM solutions that transforms banking experience and changes the way consumers interact with ATMs.
As part of this agreement, Bank Audi will add new ATMs to its fleet, comprising the NCR SelfServ 82 and NCR SelfServ 84 which offers a unique combination of innovation across software, hardware, and services that lead to a future-proof solution that is ready to converge the physical and digital channels in a mobile-first world. The built-in interactive video banking feature enables financial institutions (FIs) to offer high-touch, personalized service where customers can be assisted by a live teller at the ATM. This capability streamlines the way branch staff serve customers with auto loans, mortgages, credit cards or deposits across the network.
“The NCR SelfServ Series delivers next generation of omni-channel self-service experiences at the ATM that will help us grow revenue, reduce cost, manage risk and enhance customer experience,” said Omar el Zein, Head of Innovation, Bank Audi. “Bringing world leading banking experience to our customers remains a key strategy for Bank Audi, and the introduction of NCR’s innovative ATM fleet which offers a seamless omni-channel experience across a full range of interactive and assisted service transactions, reiterates our commitment.”
The new multifunctional ATMs represent a breakthrough in the history of ATMs. A large, 19-inch multi-touch display drives tablet-like interactions, where consumers can swipe, pinch and zoom their way quickly through transactions. The large display is an improvement for elderly users compared to today’s small monitors. Apart from the ease-of-use, NCR’s new ATM family focuses on security; the recessed keyboard provides a natural PIN protection while a picture-in-picture camera shows what’s happening behind the user to prevent shoulder surfing.
“FIs need to be ready to offer the experience digital natives demand as they come of age and require more financial services,” said Jose Resendiz, Vice-President and General Manager, NCR Financial Services. “The addition of NCR SelfServ 80 series family will help Bank Audi transform ATMs to be perfectly aligned with how their customers want to bank, while giving them a platform to realize their omni-channel transformational strategies.”
The modern design of the NCR SelfServ 80 family comes with fully customizable, color-coded media entry and exit indicators. Additionally, a unique 10-cassette cash dispense capability lowers cash replenishment costs. Paired with NCR’s CxBanking software suite
, the SelfServ 80 series unlocks amazing customer experiences across physical and digital banking channels.
The SelfServ 80 series has security "designed in" to respond to the latest threats. The flush, infinity glass enhances security against skimming attacks. Enabling contactless, via cards or smartphones can eliminate the threat of card skimming entirely. These features, when combined with NCR Security software, will help Bank Audi secure its customers from all potential points of compromise.
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To download the SelfServ 80 series application on iOS, click here